This procedure explains how to submit and resolve complaints about KuzeyDC services or customer relations.
Channels, timelines and escalation.
Last updated: November 2026
This procedure explains how to submit and resolve complaints about KuzeyDC services or customer relations.
Last updated: November 2026.
1. Technical / service: support ticket at https://my.kuzeydc.com
2. Billing: billing category in the panel or info@kuzeydc.com
3. Abuse: abuse@kuzeydc.com (separate procedure)
4. Formal / legal: written notice to the company address or info@kuzeydc.com
Account or order info; subject; date of event; short summary; expected outcome; contact details for reply.
1. Acknowledgement / ticket ID: typically within 24 hours
2. First reply: usually 2–5 business days
3. Complex technical matters may take up to 10 business days with notice
4. Outcome is provided in writing
Request escalation on the same ticket. Legal remedies under applicable consumer law remain available.
Complaints are logged for quality improvement; personal data is processed under the Privacy Policy and KVKK notice.
Contact: info@kuzeydc.com · +90 (850) 303 4 310 · Mimar Sinan Mah. Mesut Sok. No:91, Çekmeköy / Istanbul