Agreements and Policies

Uptime targets, NOC response times and service credits.

Enterprise uptime, premium support and custom terms.

Service rules, account management and responsibilities.

Processor obligations under KVKK/GDPR.

How personal data is collected, processed and shared.

Notice under Turkish Law No. 6698.

Cookie types, third parties and management options.

Infrastructure security, backups and disaster recovery.

Prohibited activities, limits and sanctions.

How to report spam, phishing and other abuse.

Copyright notice and counter-notice process.

Brands, customer content and infringement notices.

Cancellation, refunds and store credit terms.

Client-area API/automation access and limits.

Channels, timelines and escalation.